Technology changing hotel experience for guests

Hi-tech is “quickly becoming the expectation, not the exception”
USA Today quotes prominent hotel executives on how technology is changing travel, from mobile concierges and wearable key cards to virtual reality experiences.
Mike DeFrino, chief executive of Kimpton Hotels & Restaurants describes “flexible spaces with ample outlets to plug in and charge up anywhere and everywhere, reliable high-speed wireless internet connections and comfortable designed rooms in which to enjoy entertainment options.”
He adds that for business travellers “we have a super easy-to-use online booking tool called Kimpton Instant Meetings (or K.I.M). The tool allows guests to book meeting spaces 24/7 and select dates, locations, catering options and A-V needs at their leisure.”
David Berg, chief executive of Carlson Hospitality Group says that “guests want to replicate (or exceed) the experiences they have in their own homes when streaming video or music, or updating social media. The ability to seamlessly connect to and control devices, lighting, room temperature, request services, etc. are […] quickly becoming the expectation, not the exception.”
Guests should be able to make instant requests. For example, says Radha Arora, president of Rosewood Hotels & Resorts, “guests can now request a chilled bottle of champagne to be waiting in their villa or a dinner reservation with just a short text message while lying on the beach.”
USA Today


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