Technology changing hotel experience for guests

Hi-tech is “quickly becoming the expectation, not the exception”
USA Today quotes prominent hotel executives on how technology is changing travel, from mobile concierges and wearable key cards to virtual reality experiences.
Mike DeFrino, chief executive of Kimpton Hotels & Restaurants describes “flexible spaces with ample outlets to plug in and charge up anywhere and everywhere, reliable high-speed wireless internet connections and comfortable designed rooms in which to enjoy entertainment options.”
He adds that for business travellers “we have a super easy-to-use online booking tool called Kimpton Instant Meetings (or K.I.M). The tool allows guests to book meeting spaces 24/7 and select dates, locations, catering options and A-V needs at their leisure.”
David Berg, chief executive of Carlson Hospitality Group says that “guests want to replicate (or exceed) the experiences they have in their own homes when streaming video or music, or updating social media. The ability to seamlessly connect to and control devices, lighting, room temperature, request services, etc. are […] quickly becoming the expectation, not the exception.”
Guests should be able to make instant requests. For example, says Radha Arora, president of Rosewood Hotels & Resorts, “guests can now request a chilled bottle of champagne to be waiting in their villa or a dinner reservation with just a short text message while lying on the beach.”
USA Today


Check Also

cruise, port, harbour, Oslo, Norway, halved, ships, turnaround, Per Erik Winther, manager, scandal, number, terminal, Royal Caribbean, build

Cruise visits to Oslo have halved. Why?

A former member of Oslo Cruise Network blames poor teamwork in Norway’s capital.

Bella, Copenhagen, center, mice, meetings, congress, 2018, biggest, Scandinavia, Denmark

Event kicks off big year for Bella Center

The almost 3,000 delegates now converging on Copenhagen are small fry compared to what’s coming.

Norway, winter, snow, mountains, avalanch risk, ski, sledding, weather, 2018

Ideal winter conditions in Scandinavia

It’s even possible to sunbathe in the mountains, a meteorologist claims.

Norwegian, Boeing 737-800, delivery, final, MAX, aircraft, type, low-cost, long-haul, flights

Norwegian’s last 737-800 delivery as MAX era starts

The airline takes delivery of its 100th direct-buy Boeing 737-800, an aircraft type that is already being replaced.

Nordica, Regional Jet, leasing, lessor, Estonia, LOT, Polish, Groningen, Tallinn

Estonian lessor expands its fleet

Regional Jet, founded by the national airlines of Estonia and Poland, will add two more planes to its fleet.

Norwegian Cruise Line, shipyard, NCL, Bliss, ship, build, launch, float out, Germany, sailings, mega-ship, karting, race track, Meyer Werft

First float-out for Norwegian Bliss

Norwegian Cruise Line’s new cruise mega-ship takes to the water ahead of its April launch.