Thailand launches complaint hotline for tourists

Separate lines now for emergencies and complaints
Thailand has launched a new 1111 hotline to receive complaints from foreigners staying in the country, in addition to the existing emergency 1155 Tourist Police Call Centre line.
In case of emergency, foreigners are advised to dial 1155. The 24-hour Tourist Police Call Centre is always “ready to offer assistance” to both tourists and foreign residents in Thailand. Interpreters are on standby to receive the emergency calls. If the pressing cases are beyond the centre’s jurisdiction, they will be referred to the respective government agencies.
But for non-emergency matters, foreigners are now advised to call 1111. The centre receiving these calls is staffed by representatives from all 20 ministries to ensure prompt response for foreigners’ complaints.
The issues that arise will be coordinated through the 1111 centre to related government agencies, state enterprises and non-governmental organisations, the government says. In addition, the centre’s coverage will be expanded to Thai embassies in the ASEAN countries.
“The call centres also form part of a raft of measures recently launched by the Royal Thai Government with an aim of improving the experience of travellers and tourists visiting the kingdom, as well as showing our commitment in welcoming visitors,” said Sugree Sithivanich, the Tourism Authority of Thailand’s deputy governor for marketing communications.
TTG Nordic
[pictured: Buddhist park, Phutthamonthon district, Nakhon Pathom Province; photo by Tevaprapas Makklay]