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Beach Palace, Cancun / TUI

Tui fights back on false sickness claims

A court orders a British man who allegedly made a fake sickness claim to pay thousands to the tour operator.

Tui is the latest tour operator to push forward on a commitment to fight false sickness claims. A British holidaymaker has been ordered to pay Tui £10,000 (€11,390) plus additional costs after the courts threw out his complaint, TTG reports.

Jadeep Singh, 34, of Salford, England, went on an all-inclusive Tui (formerly Thomson) wedding break to Beach Palace in Cancun on November 19-27.

He later claimed he became sick and suffered illness caused by hotel food and drink, Manchester County Court heard. But he failed to disclose any evidence of sickness or photos from the wedding, nor did any witnesses to his illness.

A Tui investigation concluded that his claim was fake, and the claim was eventually dismissed by the court.

Sending a message
“We have again showed our commitment in the fight against fraudulent holiday sickness claims,” said Andrew Flintham, managing director of Tui UK and Ireland.

“Despite the efforts we must go through to defend our industry and hotel partners, we will continue to do so as we have a duty of care to protect honest holidaymakers.

“In this case, the court has found that Jadeep Singh brought a claim that was fundamentally dishonest and he has been ordered to pay our costs.

“We will continue to fight this issue by bringing any similar cases to a court hearing and we hope this sends out a clear message to anyone else considering making a fake sickness claim.”

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