United offers $10,000 for giving up seat

Passengers to get up to $10,000 in cases of overbooked flights
United Airlines says it will offer passengers up to $10,000 to give up seats on overbooked flights.
CEO Oscar Munoz called the policy change – part of a review of the carrier’s practices – a “turning point” for United, adding that the study “signals a culture shift toward becoming a better, more customer-focused airline”.
The changes follow an inquiry launched by United after a man was dragged from a fully-booked service earlier this month. Dr David Dao lost two front teeth and suffered a broken nose when he was forcibly removed from a Chicago-Louisville flight by officials to make room for the airline’s crew members.
In addition to the $10,000 compensation, United has announced other new procedures including:
– No longer using law enforcement officers to remove passengers from flights unless it is a matter of safety and security
– A promise to reduce the amount of overbooking
– Seated passengers will not be asked to leave involuntarily
– Crews to be booked on flights 60 minutes before departure
– Annual training for staff to handle “the most difficult situations”
“Every customer deserves to be treated with the highest levels of service and the deepest sense of dignity and respect,” Munoz said. “Two weeks ago, we failed to meet that standard and we profoundly apologize. However, actions speak louder than words. Today, we are taking concrete, meaningful action to make things right and ensure nothing like this ever happens again.”
He added: “This is a turning point for all of us at United and it signals a culture shift toward becoming a better, more customer-focused airline.”
TTG Digital


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