British Airways passengers were forced to endure a marathon journey from Orlando to London – via JFK.
British Airways is apologising this morning after more than 200 passengers endured a 77-hour “journey from hell” when their Orlando-London Gatwick flight suffered a series of technical issues, TTG reports.
Flight 2036 had been due to arrive home from Florida at around 08:30 GMT on Friday November 2 but was repeatedly delayed, forcing passengers to sleep on airport floors.
The flight had been due to depart Orlando on Thursday evening, but after boarding the passengers were kept waiting for four hours due to a technical fault.
The passengers were eventually given rooms in a hotel. The flight then departed on Saturday, only for it to be diverted to New York JFK shortly after take-off due to another technical issue.
“Journey from hell”
The passengers, most of whom were returning home after visiting Florida’s theme parks, finally arrived at Gatwick on Sunday, 77 hours late.
Sarah Wilson was returning with her family following an £11,000 (€12,600) “dream” family holiday to Disney World.
“It was the journey from hell when it was supposed to be a holiday on a lifetime that we’d saved up for years to go on,” she lamented to the BBC.
BA has apologised for the “exhausting and frustrating experience” its customers had to endure.
“Customers were rebooked where possible and while there were limited hotel rooms available, our teams on the ground cared for customers in our first class lounge providing bedding, food and drinks to ensure they were comfortable during their stay,” the airline said in a statement.