Virtual reality training success at hotels

Best Western trains front-desk employees with VR
A new training initiative sees Best Western Hotels & Resorts partnering with virtual training platform Mursion, where professionals can practice their interpersonal skills. Simulations are being created in particular for front-desk staff.
Best Western is the first hotel company to use VR for training employees in dealing with guests. The project is part of the company’s I Care, Every Guest Every Time initiative and is already in use at several properties.
The chain claims that the 60-minute sessions have brought about a boost in guest satisfaction.
Tech firms say that the service-based hotel industry can benefit from this technology because employees are usually unprepared for the unexpected, which could lead to poor guest experiences, lost bookings and negative online reviews.
Hotel Management


Check Also

Cook's Club, Thomas Cook, tour operator, hotels, millennials, young, resort, Greece, Crete, escape room, rage room, disco, private, VR, virtual reality

Cook’s Club to open escape rooms, ‘rage rooms’, VR

Thomas Cook plans to open up to 15 of the millennial-focused retreats by next summer.

VR, AI, travel, airline, tourism, flight, First Airlines, Japan, Paris, technology, tour, sightseeing

Boarding now: A flight that never takes off

First Airlines offers first-class service, inflight meals and sightseeing in far-flung cities – all with VR.

Timelooper, VR, virtual reality, AR, augmented, Pokemon Go, hotels, convention, fitness room, Hilton, Real Synth, Best Western

Hotels to lure guests with VR and AR

Virtual and augmented reality attractions for visitors

Scandic, hotels, take over, operate, eight, Oslo, Grand, Norway, Copenhagen, Stockholm, Pandox, Eiendomsspar, agreement, deal

Scandic to take over prestigious hotels

Company signs deal for portfolio of eight properties

SureStay, best western, branding, economy segment, midscale, white label, franchising, hotels

Best Western’s SureStay has “robust pipeline”

New brand franchise to notch up 100 hotels in 2017

vr, virtual reality, travel, agent, destinations, virtuoso, Ascape, YouVisit, tourism

Destination marketing “perfect” for VR

Travel partners up with virtual reality companies