Wave of fees follows passengers to hotels

Fees include in-room safes and the hotel porter

The ever-growing wave of airline fees has been getting a lot of attention, but hotel businesses are also gaining revenues from adding charges to the basic room rate.

Hotels in the United States will collect around $2.1 billion in fees and surcharges in 2013, up from $2 billion last year, according to new research by the Preston Robert Tisch Centre for Hospitality, Tourism and Sports Management at New York University.

By comparison, airline fees just for checked bags and changed itineraries totalled $6 billion in 2012. But “the airline industry has created great cover that has emboldened the hotel industry,” Bjorn Hanson, the centre’s divisional dean, said.

US hotels, especially those in the convention, resort and luxury segments, now charge extra for use of a business centre, internet connection, early checkout, receiving faxes and overnight packages. Some even charge for restocking the minibar, using in-room safes, hotel porters and the mandatory valet parking.

The New York Times

[pictured: The Peninsula Hong Kong]


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