What do business travellers want in their rooms?

Hotel guests carry more gadgets with them, so they want power sockets

Before the recession hit, hotel chains spent money on updating amenities, from flat-screen TVs to iPod docking stations to duvet covers. But what guests really seem to need is not fancy toiletries, but the simple stuff – reliable WiFi, better lighting and good dining options. Travellers responding to one survey said that when they arrive late their priority is a comfortable bed, a desk to work at, high-speed Internet access and power plugs near the desk. Not really a flat-screen TV.
Marriott has been focussing on Internet bandwidth and breakfast buffets rather than rushing out to buy 3-D HDTVs. And the lighting? “People want natural light – natural light is huge,” a Marriott spokesperson says. “At the Residence Inn, we’re putting the desk right in front of the window.” Revamping the breakfasts usually means more hot items and healthier options.
Some properties are investing in fitness wear to rent, so that guests don’t have to bring their own clothes and sports shoes. But the number one desired amenity, according to HotelChatter.com, is power strips and plugs in the room. Guests are bringing more and more gadgets with them when they travel and they need easily available power in the room to run and recharge them.
The New York Times
[pictured: Studio Suite, Candlewood Springs, Denham Springs, USA; courtesy IHG]


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