Which chains in Europe are best for guests?

Study: overall, guests like Europe’s hotels less in 2011 than before

A new survey reveals that guests are less satisfied with hotels in Europe than they once were. Satisfaction now stands at 735 on a 1,000-point scale, ten points below the results for 2010, according to the survey, compiled by the global marketing information services firm JD Power & Associates. With guest satisfaction rated in a range of areas, such as rooms, facilities, costs and fees, reservations, check-in/check-out, food and beverage, and hotel services, Europe’s hotels did worse than last year. But they did rate highly in Internet connection quality and the standard of guest-staff communication. The study gauged the opinions of 18,000 travellers between May and September.
In the upper upscale bracket, Steigenberger Hotels & Resorts, Marriott Hotels & Resorts and Sheraton Hotels & Resorts were best for guest satisfaction. In the upscale segment it was Hilton Garden Inn, Riu Hotels & Resorts and Dorint Hotels & Resorts. In midscale best were Ramada, Holiday Inn and Park Inn, while in economy it was Premier Inn, B&B Hotels and Travelodge.
Los Angeles Times
[pictured: Business-friendly room, Park Inn Tallinn]


Check Also

hotels, Marriott, London, MICE, royal, wedding, Harry, Megan, Queen Elizabeth, Grosvenor House, Langham, castle, Tower of London, Kensington Palace, palaces, meeting, conference, congress, event

London spotlights MICE venues with royal touch

London Convention Bureau is highlighting “royal” hotels and meeting venues to coincide with the Royal Wedding.

Moxy, Copenhagen, Marriott, design, cocktail, lobby, millennial, Denmark, Nordic, hotel, stay, rooms, quiet

More details about the Moxy Copenhagen

The new millennial-focused Moxy property is scheduled to open in the Danish capital next March.

JW Marriott, resort, luxury, Maldives, atoll, island, family, hotel, cabin, poop, dining

Marriott plans luxury Maldives debut

The company is hoping that the 61-villa property will bring tougher competition to the Maldives.

Marriott, Stawood, Sorenson, ceo, brexit, trump, election, opinion, nationalism, interview, award, tanya Beckett, BBC

“Wave of nationalism” worries Marriott CEO

Nationalist policies seen in Europe, the UK, the US and beyond are affecting travel trends, Arne Sorenson says.

Marriott, Moxy, brand, roll-out, expand, Nordic, market, Germany, France, Norway, Stavanger, Oslo, Copenhagen, pipeline, plan

Marriott’s Moxy reaches further into Nordics

More than 40 hotels in Europe will be added to Marriott’s new Moxy brand over the next three years.

BC Hospitality Group, Hilton, ATP Real Estate, Henning Larsen, architecture, Copenhagen, Hilton, hotel, new, Nordea, quayside, harbour, port

Copenhagen quayside setting for new Hilton

The new renovation project will transform a former bank into an upscale hotel.